Terms of service
SIA "TREDUEKS", registration No. 43603088454, VAT No. LV43603088454, registered address Pārupes iela 16, Bauska, Bauska Municipality, LV-3901 (hereinafter – the Online Store or the Seller) provides the content available on the website tridueks.com and sells goods in accordance with the Terms of Service set out below.
Store and returns address: Dārza iela 20, Bauska, LV-3901, open on weekdays 9.30–17.30, Saturdays 9.30–14.00, Sundays 11.00–14.00.
Customer support: email tredueks@gmail.com, phone +371 29846344.
1. General provisions
1.1. When a consumer purchases goods through the Online Store, such a mutual agreement is considered a Distance Contract and is subject to the laws of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law and Cabinet of Ministers Regulation No. 255 of 20 May 2014 "Regulations Regarding Distance Contracts".
1.2. By placing an order, the Buyer confirms that they have read and agree to these Terms of Service and the Privacy Policy.
1.3. Creating an account is not required to place an order – you can also order as a guest.
1.4. The Seller has the right to amend these terms. An order is subject to the terms in force at the time the order is placed.
2. Making purchases
2.1. Prices, descriptions and main characteristics of the goods are shown with each product.
2.2. All prices are stated in euros (EUR) and include value added tax. Delivery costs are added separately and are shown before the order is confirmed.
2.3. To place an order, add the desired products to the shopping cart, fill in the required fields and choose a delivery method. The total cost of the order, including delivery, is shown on the screen before payment.
2.4. Before payment, the Buyer ticks a box confirming that they have read and agree to the Terms of Service and the Privacy Policy. Without this consent the order cannot be placed.
2.5. After placing the order, the Buyer receives an order confirmation at the email address provided.
3. Payment terms
3.1. The settlement currency in the Online Store is the euro (EUR).
3.2. Purchases can be paid for using the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
- Latvian online bank payments: Swedbank, SEB, Citadele, Luminor;
- Visa/Mastercard card payments.
3.3. Payments with Apple Pay and Google Pay are also available in the Online Store.
3.4. Payments are made in a secure environment. The personal data required to execute the payment is transferred to the licensed payment institution Maksekeskus AS. The Online Store does not store the Buyer's payment card data.
3.5. When paying via online banking, after confirming the payment in the bank you must click the "Return to merchant" button so that the order is registered.
3.6. The contract between the Buyer and the Seller enters into force once the payment has been successfully received in the Online Store's bank account.
3.7. If for any reason the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than within 14 days of sending the notice.
3.8. The Buyer receives the document confirming the transaction electronically at the email address provided.
4. Delivery terms
4.1. Goods are delivered within the territory of the Republic of Latvia.
4.2. Available delivery methods:
- Venipak parcel locker – 1.99 EUR
- DPD parcel locker – 2.30 EUR
- Omniva parcel locker – 2.50 EUR
- Pickup in store at Dārza iela 20, Bauska – free of charge
Delivery to a parcel locker is free for orders from 40 EUR.
4.3. Delivery costs are shown before the order is confirmed.
4.4. The order is prepared and handed over to the delivery partner within 2 working days of receipt of payment. The goods arrive at the parcel locker chosen by the Buyer within 5 working days. The maximum delivery time is 10 working days from the day the payment is received. In exceptional cases, the Seller has the right to deliver the goods within up to 45 calendar days, informing the Buyer in advance.
4.5. An order placed for pickup in store is ready within 2 working days; the Buyer receives a notification when the order can be collected. The order must be collected within 7 working days. If the order is not collected within this period, it is cancelled, the Buyer is informed, and the amount paid is refunded.
4.6. If a parcel is not collected from the parcel locker within the set period and is returned to the Seller, the costs of re-delivery are borne by the Buyer.
5. Right of withdrawal
5.1. A Buyer who is a consumer within the meaning of the Consumer Rights Protection Law has the right to withdraw from the purchase within 14 calendar days of receiving the goods, without giving any reason. The right of withdrawal does not apply if the Buyer is a legal entity.
5.2. Hygiene considerations. In accordance with the exceptions set out in paragraph 22 of Cabinet of Ministers Regulation No. 255 "Regulations Regarding Distance Contracts", the right of withdrawal cannot be exercised for goods whose packaging the consumer has opened and which cannot be returned for health protection or hygiene reasons. Lingerie is delivered hygienically packed, with a protective film and attached labels. If the protective film has been removed or damaged, or the labels have been removed, the right of withdrawal does not apply to the item concerned. The item may be tried on over your own underwear without removing the protective film and labels.
5.3. To exercise the right of withdrawal, the Buyer sends a notice of withdrawal to the email address tredueks@gmail.com within 14 days of receiving the goods. The Withdrawal Form available in the Withdrawal and Refund Policy may be used for the notice. The Seller promptly confirms receipt of the notice by sending a message to the Buyer's email address.
5.4. The goods must be returned no later than 14 days after sending the notice of withdrawal – by handing them over in person at the store at Dārza iela 20, Bauska, or by sending them via an Omniva parcel locker to the Pionieru iela 2, Bauska (RIMI) parcel locker.
5.5. The direct costs of returning the goods are borne by the Buyer.
5.6. Returned goods must be unused, undamaged, in their original packaging, with all labels attached and the protective film intact, together with the proof of purchase. The Buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature and characteristics. If the goods are incomplete, damaged or improperly packed, the Seller has the right to reduce the amount to be refunded according to the reduction in value of the goods or to refuse to accept the goods.
5.7. The Seller refunds all payments received from the Buyer, including the cost of the cheapest delivery method offered, without undue delay and no later than within 14 days of receiving the returned goods or proof that they have been sent. The refund is made using the same means of payment that the Buyer used for the original transaction, or to the account specified in the notice of withdrawal.
5.8. If the Buyer chose a delivery method other than the cheapest one offered by the Seller, the Seller is not obliged to refund the additional delivery costs.
5.9. The Online Store reserves the right to refuse to sell goods and to request their return if the stated price is significantly lower than the market price of the goods due to an error.
5.10. The Online Store is not liable for delays in fulfilling its obligations caused by circumstances beyond its reasonable control.
6. Goods not in conformity with the contract
6.1. The Seller is liable for any lack of conformity of the goods with the terms of the contract for two years from the delivery of the goods to the Buyer. If the lack of conformity becomes apparent within one year, it is presumed to have existed on the day the goods were delivered, unless this presumption is incompatible with the nature of the goods or of the lack of conformity.
6.2. The Buyer must inform the Seller of the lack of conformity within two months of discovering it, by sending a claim to tredueks@gmail.com together with the proof of purchase.
6.3. If the goods have defects for which the Seller is responsible, the Buyer has the right to request that they be remedied free of charge or that the goods be replaced with new ones. If this is not possible, the Seller refunds the money paid for the goods.
6.4. The Seller is not liable for damage that occurred after the goods were handed over to the Buyer, including wear and tear or the consequences of not following the care instructions.
6.5. The Seller provides a written reply to the Buyer's claim within 15 working days.
7. Processing of personal data
7.1. The Online Store processes the personal data that the Buyer provides when placing an order (first name, last name, email, phone, delivery address or parcel locker).
7.2. Payments are processed by the payment platform makecommerce.lv, therefore the personal data required to execute payments is transferred to the platform owner Maksekeskus AS. For delivery purposes, data is transferred to the selected delivery partner (Omniva, DPD or Venipak).
7.3. Detailed information is available in the Privacy Policy.
8. Dispute resolution
8.1. In matters not covered by these terms, the Parties comply with the laws in force in the Republic of Latvia.
8.2. The Parties resolve disputes through negotiation or correspondence. If an agreement cannot be reached, the Buyer (consumer) has the right to apply to the Consumer Rights Protection Centre (Brīvības iela 55, Riga, LV-1010, www.ptac.gov.lv) or to a court of the Republic of Latvia.
These terms are effective from 1 August 2026.